At 11phwin, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a registered player on our platform.
This Privacy Policy ("Policy") describes how 11phwin ("the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 11phwin website at https://11phwin.net, its mobile application, and all associated services (collectively, the "Platform").
11phwin is committed to protecting the privacy and personal data of all players on the Platform. We process personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC").
By registering an account on 11phwin or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.
11phwin collects the following categories of personal data from players on the Platform:
2.1 Identity & Contact Information
2.2 Identity Verification Documents
2.3 Financial Information
2.4 Technical & Usage Data
2.5 Communications Data
11phwin collects personal data through the following means:
11phwin processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your 11phwin player account, including authentication and account security. |
| KYC & Verification | Verifying your identity and age (21+) in compliance with regulatory requirements before processing withdrawals or granting full account access. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; reconciling transactions; and preventing payment fraud. |
| Regulatory Compliance | Meeting Anti-Money Laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine regulatory requirements. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling indicators; administering self-exclusion, deposit limits, and other responsible gaming tools. |
| Customer Support | Responding to your inquiries, resolving disputes, and providing assistance with account or payment issues. |
| Platform Improvement | Analyzing usage patterns to improve the Platform's features, performance, and user experience for Filipino players. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time. |
| Fraud Prevention | Detecting and preventing fraudulent activity, unauthorized account access, and abuse of the Platform or its promotions. |
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 11phwin processes your personal data on the following legal bases:
11phwin does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom 11phwin shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than the specific service they provide to 11phwin.
11phwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 11phwin's data disposal procedures.
11phwin implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11phwin will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
11phwin uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11phwin Platform. Consent to non-essential cookies can be withdrawn at any time by adjusting your browser settings or contacting our support team.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11phwin:
To exercise any of these rights, please contact the 11phwin Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you accordingly.
The 11phwin Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. In accordance with Philippine regulations governing online gaming, persons under 21 are prohibited from registering or using the Platform.
If 11phwin becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.
In the course of operating the 11phwin Platform, your personal data may be transferred to and processed in countries outside the Philippines, including countries where our technology infrastructure providers or KYC service providers are located.
Where personal data is transferred outside the Philippines, 11phwin ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms.
By using the 11phwin Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
11phwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 11phwin protects your personal data. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 11phwin, please contact our Data Protection Officer:
Email: [email protected]
For general support inquiries, you may also reach our customer support team at: [email protected]
Our support team is available 24 hours a day, 7 days a week. The Data Protection Officer will respond to privacy-specific requests within thirty (30) days of receipt.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Six core commitments we make to every player on the 11phwin Platform.
All data transmitted between your device and 11phwin is protected by SSL/TLS encryption. Your personal and financial information is never sent in plain text over the internet.
11phwin processes all personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the guidelines of the National Privacy Commission.
11phwin never sells, rents, or trades your personal information to third parties for their own commercial purposes. Your data is used only to operate and improve the Platform.
11phwin has a designated Data Protection Officer responsible for overseeing compliance with the DPA and handling all privacy-related requests from players on the Platform.
You can access, correct, or request deletion of your personal data at any time. Marketing communications can be opted out of instantly. Your privacy preferences are always in your hands.
Financial transactions on 11phwin are processed exclusively through verified Philippine payment channels — GCash, PayMaya, BPI, BDO, and Metrobank — with strict fraud monitoring in place.
Your data is protected, your transactions are secure, and your privacy is our priority. Join thousands of Filipino players who trust 11phwin for a safe and fair online gaming experience. Must be 21 years of age or older to register.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for tools and support. Review our Terms & Conditions before registering.